Conditions of Use and Contracting




1st Identification of the parties. User definition.


The terms and conditions contained in this document regulate the access and use of the Web, (hereinafter AllSpain Travel or the Website) that is owned by MADRIDLUXE, SL, located in Madrid, Calle Doctor Esquerdo, 136 , 28007, and CIF B87498952


The access and use of the WebSite grants the user the condition of user thereof, accepting from that moment and without reservation the present Conditions of Use, reserving the right to modify or update them at any time, without the need for communication. prior to the users, and without prejudice all that of AllSpain Travel could establish Particular Conditions for the regulation of certain services.


In case the user is a minor, he must have prior authorization from his parents, guardians or legal representatives, who will be considered for all the responsible effects of the acts and expenses carried out by said minors in his charge, declining AllSpain Travel in case otherwise, any responsibility in this regard.


These Conditions of Use and Contracting, do not exclude the possibility that certain services provided through this website, by their particular circumstances, are subject to specific conditions of Use and Contracting, which may replace, complement and / or modify the present Conditions.


2nd. About the Service.


With the use of the website, users have access to information on tourist services of third-party providers, including package holidays, with the possibility of contracting through it. These services will be provided by AllSpain Travel, as a retail travel agency, limiting the liability to the legally established for this activity, given that the technical organization of the services and formalization of reservations will be carried out by the airlines and other borrowers. of tourist services.


The services will be contracted in accordance with the present conditions of use, the specific general conditions established for each service, the particular conditions that could be established for the specific services by the providers of the same, as well as the current regulations of application.


However, the foregoing, the contracting of package travel will be subject to the provisions of the legislation in force, as well as to the specific conditions agreed with the User in function of the wholesaler organizing the package trip, with AllSpain Travel acting as a retail travel agency.


The User accepts the terms and conditions of purchase that are established by any supplier or organizer with which he decides to contract, including the payment of any accrued amount and compliance with any rules and restrictions regarding the availability of tourist rates, products or services.


The suppliers of products or services and the combined travel organizers, each within the scope of their respective obligations, shall be liable to the User for compliance with the obligations derived from the regulations in force and the terms and conditions of sale of each one. of the products and services or combined trips that are contracted, without AllSpain Travel assumes obligation or any responsibility regarding those products or services that do not lend directly.


3rd. Obligations of the user.


The User is obliged to use the Website in accordance with current legislation, and not to use it for illegal or harmful purposes for the rights and interests of its owner, or third parties, and not cause damage or prevent the normal functioning of


The user agrees to accept and respect the terms and conditions of acquisition of the services that are established by the different providers with which the user decides to contract.


The user is obliged to pay for services and products contracted by debit card (Visa electron) or credit (Visa), through the secure payment gateway enabled on the website for this purpose.


4th. Limitation of Liability


A.- Of the user.


The use made by the user of will be the sole and exclusive responsibility of the user, exonerating AllSpain Travel from any loss or damage that could directly or indirectly cause the user or third parties, the non-observance of these Conditions of Use by the user.


. B.- Of the suppliers of services or products.


It will be their responsibility, the development and updating of their offers, services or products, and the data derived from them, without AllSpain Travel being responsible for the maintenance, updating or supervision of the aforementioned information. The different providers of services or products, as well as the organizers of combined trips, will each be responsible for their respective obligations to the user, responding for their compliance derived both from the current legislation, and from the terms and conditions contracted by the sale of any of your contracted services, products or combined trips, without which any responsibility can be imputed to AllSpain Travel for those services or products that you do not lend directly, that will be shown on the screen, and that the user explicitly accepts to finalize your reservation or purchase.


C.- Of AllSpain Travel.


AllSpain Travel will respond to the user of the obligations derived from its scope of management, and in particular, the issuance and management of air tickets, as well as the sending of documentation, where appropriate, and the formalization of reservations, including the provision of tariffs


AllSpain will be responsible neither directly nor subsidiarily for the following responsibilities::


  • The quality of the service, the correct functioning or the availability and continuity of the website, as well as all the responsibilities derived from other providers outside of AllSpain Travel.
  • Information and data entered by third parties other than the staff of AllSpain Travel.
  • The damages that may be caused to users’ equipment due to the use of the website
  • If, in cases of force majeure, deficiencies in the reservations, confirmations of the same, or in the execution of the services or products contracted through the website, and without being foreseeable or can be solved by the Agency except as a result of negligence attributable to AllSpain Travel.
  • The infringement of intellectual and industrial property rights, honor, personal and family privacy and the image of persons belonging to a third party, as a consequence of the transmission, dissemination, storage or making available of access to contents of the website.
  • The links and hypertexts that enables for the user to access the services and products provided by third parties, because they do not belong to or have control by AllSpain Travel. Not being responsible for the operation of such links and hypertexts, as well as the information that may contain the linked website.
  • Errata, inaccuracies or errors of any kind, so that AllSpain Travel does not guarantee the accuracy or reliability of the information contained on the website.


5th Intellectual and Industrial Property.


AllSpain Travel owns all industrial and industrial property rights, trademarks, patents and copyrights on trademarks and logos related to the brands AllSpain Travel and, being expressly forbidden the use or reproduction thereof, by third parties , beyond those expressly provided for in these Terms of Use. Likewise, through the website you can access content and elements that are also subject to and protected by industrial and intellectual property rights, patents, trademarks and copyright of third-party owners. expressly prohibited any use, alteration, modification, exploitation, reproduction, communication or any other right that corresponds to the owner of the affected right

6th. Treatment of personal data. Privacy Policy.


AllSpain Travel in compliance with applicable regulations  has implemented a policy of Data Protection that regulates the collection, storage, processing and use of personal data that the user facilitates. In this sense, AllSpain Travel guarantees compliance on its part with this policy that can be consulted by the user by accessing the Data Protection link that appears in the bottom menu of the website.


The user, with the completion and sending of the existing forms in or with the sending of emails to the contact address enabled for this purpose on the web, gives his consent to the automated processing of the data included in the same, also authorizing AllSpain Travel. to include their personal data in the corresponding files for their use and automated processing, for the management and registration of the contracted operations, to which the Users give their consent.


AllSpain Travel uses cookies when the User navigates through the Website. These cookies are associated with an anonymous User and his team, not providing references that allow to deduce personal data of the same. Through the use of cookies, the Website can recognize registered Users, without them having to register in each access to the Website to the area reserved for registered Users. At all times, the User has the option to prevent the generation of cookies, by selecting the corresponding option in their browser.


Likewise, in application of the provisions of article 22 of Law 34/2002, of July 11, on services of the information society and electronic commerce (LSSICE), AllSpain Travel informs the holders of the data, of its intention to send them commercial communications by electronic mail or by any other means of electronic communication once they have authorized the same.


The consent given by the User owner of the personal data for its use, for the aforementioned purposes, is revocable at any time, without retroactive effects. Likewise, with respect to these data, you may exercise the rights of access, rectification, cancellation and opposition provided for in the Law, by any means that allows you to prove sending and receiving AllSpain Travel Calle Doctor Esquerdo 136, 28007 Madrid, or through email to


7th Modification and cancellation of these Conditions.


AllSpain Travel reserves the right to modify all or part of its design, content and services, as well as these Terms of Use when it deems appropriate. Likewise, AllSpain Travel reserves the right to interrupt, temporarily suspend or permanently cancel or any of its contents or services, in its sole and absolute discretion.


8th. Applicable legislation and conflict resolution.


The parties, expressly waive their own jurisdiction, accepting as applicable legislation to these Conditions of Use and Contracting, the Spanish legal system, and for the resolution of any disputes or litigation that may arise from them agree to submit to the jurisdiction of the Courts and Courts of Madrid.






When booking airline tickets through the website, the contractual relationship is established directly between the airline and the final customer. AllSpain Travel makes the reservation at the request of the User and receives the economic consideration for its professional activity of intermediation, but any incident in relation to the transportation concerning said reservation (changes in the schedule, delay in flights, loss of luggage) will be the sole responsibility and exclusive of the contracted airline.


The passengers will be solely responsible for the personal and / or family documentation necessary to make the trip. Passengers, including children, must be in good standing and check what documentation, passport, visa or national identity document are required by the legislation of the country they are going to visit or enter into transit. Being equally responsible for its collection and presentation.


Foreign citizens must consult with consular representations or competent bodies the entrance requirements to each country. In case of being rejected by any authority the documentation or denied entry to the country for not fulfilling the requirements or for not possessing the same, AllSpain Travel will not be, in any case, responsible for the expenses incurred nor will it make the refund of the amount of the ticket.


In the reservation process, the Website will require the User to provide their personal and contact information, in order to be able to communicate, if necessary, any incident that may occur in the reservation made, the User having the obligation to provide data. truthful, for which AllSpain Travel declines any responsibility over them.


International transport carried out under this contract is subject to the rules and limitations relating to the liability established by the Warsaw Convention


Management and issuance charges:


The amounts corresponding to the management and air ticket issuance fees are not refundable in any case and are independent of the rate selected by the User. The final price to pay for each ticket includes the fare of the journey or journeys, the fees and a fee (fee) for issuing the tickets, which will be broken down along with the different fares.

Conditions of the rates. Cancellation policy exchange and refund


Once the reservation of the air ticket has been made by the User, this will be subject to the conditions established for cancellations, changes or reimbursements, that each airline has established for each contracted rate. AllSpain Travel is not responsible under any circumstances for these conditions, which are determined exclusively by each airline. The cheapest rates do not allow the possibility of exchange or refund as a general rule.


In case of reservations of tickets for round trips, in case of not using a one-way ticket, the airline can cancel the return reservation, by not allowing the use of the tickets in a different way from the one contracted. Also in these round trips, the website could generate more than one independent reservation, each with its corresponding locator and rate, its own conditions in terms of cancellations, changes and refunds


In any case, the charges (fee) for issuing air tickets will not be refundable in any case.